At MaaVihu, we are committed to delivering premium-quality ethnic wear and providing a smooth shopping experience. Please read our Return & Refund Policy carefully before placing your order.
Return Policy
Return requests must be raised within 24 hours of receiving your order.
To initiate a return, please contact us using the details below:
- Email: maavihuofficial@gmail.com
To process your return request, please provide:
- Your Order ID.
- A clear explanation of the issue.
- An uncut and unedited parcel opening video recorded from the moment the sealed package is opened until the product is completely visible.
- Clear images of the product (if requested).
- A selfie holding the received product for verification (if requested).
Please Note: Return requests submitted after 24 hours of delivery or without the required parcel opening video will not be accepted.
Return Approval
Every return request is subject to verification by the MaaVihu Quality Team.
After submitting your request, please allow up to 48 working hours for verification. Our support team will contact you once the review process is completed.
Return Shipping Charges
If MaaVihu arranges the reverse pickup, a ₹299 return shipping charge will be applicable towards reverse logistics.
Exchange Policy
MaaVihu does not offer product exchanges under any circumstances.
Customers are requested to carefully review the product description, size chart, measurements, fabric details, wash care instructions, specifications, and product images before placing an order.
Refund Policy
Refunds will be processed only if a return request is approved by the MaaVihu Quality Team after verification.
Approved refunds will be initiated to the original payment method or as determined by MaaVihu. Processing time may vary depending on the payment provider.
The following charges are non-refundable:
- Shipping Charges
- COD Charges (if applicable)
- Return Shipping Charges
- Payment Gateway Charges (where applicable)
- Any other service charges
Cancellation Policy
Orders may be cancelled only within 1 hour of placing the order.
Once an order enters processing, packing, or dispatch, cancellation requests cannot be accepted.
Returns & Refunds Will Not Be Accepted For
Returns, refunds, or cancellations will not be accepted for the following reasons:
- Incorrect size selected by the customer.
- Minor size variations within standard manufacturing tolerances.
- Slight colour, shade, texture, or print variations due to professional photography, studio lighting, image editing, screen resolution, mobile display settings, or fabric characteristics.
- Variations in embroidery, weaving, prints, motifs, borders, or handcrafted detailing.
- Change of mind after placing the order.
- Personal preference or dislike after receiving the product.
- Incorrect product selection by the customer.
- Failure to review the product description, size chart, fabric details, wash care instructions, specifications, or product images before placing the order.
- Minor variations that naturally occur in handcrafted, woven, printed, or dyed fabrics.
- Any claim based solely on colour variation, fabric texture, or fitting preference.
Note: MaaVihu uses professional model photography and studio lighting to present products in the best possible way. Slight variations in colour, texture, or appearance between the product images and the actual product are natural and do not qualify as manufacturing defects. Such differences shall not be considered valid grounds for returns or refunds.
Product Set Information
Each product includes only the items specifically shown and mentioned in its product description. For example:
- Sarees include an unstitched blouse piece unless otherwise stated.
- Dress sets, Kurta sets, or Co-ord sets include the dress, bottom wear, dupatta/scarf, or other pieces only if they are shown in the product images or explicitly mentioned in the product description.
- Jewellery, handbags, footwear, belts, or any styling accessories used during photoshoots are not included unless clearly specified.
Important Information
- Products must be unused, unwashed, undamaged, and returned with all original tags and packaging.
- Returns requested after 24 hours of delivery will not be accepted.
- Products without the required parcel opening video will not be eligible for verification.
- Every request is subject to inspection and approval by the MaaVihu Quality Team.
- MaaVihu reserves the right to reject any request that does not comply with this policy.
- The final decision regarding any return, replacement, or refund shall remain solely with MaaVihu.
Need Assistance?
Email: maavihuofficial@gmail.com