Refund Policy

At MaaVihu, we are committed to delivering your order safely and on time. Every order is carefully packed to ensure it reaches you in excellent condition.

Order Processing

All orders are processed within 1–2 business days after successful payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

We dispatch all orders within 2–3 business days. Delivery generally takes 3–7 business days depending on your delivery location. Delivery timelines may vary slightly due to courier operations and destination.

Shipping Charges

Free shipping is available on eligible prepaid orders. Any applicable shipping charges will be clearly displayed during checkout before payment confirmation.

Order Tracking

Once your order has been dispatched, you will receive your tracking details via Email or SMS, allowing you to monitor your shipment until delivery.

Delivery Delays

Although we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

Weather conditions
Public holidays
Courier partner delays
Natural disasters
Operational or logistical issues

We appreciate your patience and understanding in such situations.

Incorrect Shipping Information

Customers are requested to provide complete and accurate shipping information while placing an order. MaaVihu shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address or contact details provided by the customer.

Damaged or Missing Orders

Please inspect your order immediately upon delivery. If your order is damaged, defective, or any item is missing, you must contact us within 48 hours of delivery by sharing your Order ID, supporting photographs, and complete details of the issue. Our support team will review your request and provide the appropriate resolution.