FAQS

We deliver across India via reputed logistics partners. Every outfit is packed securely to reach you in top condition.

Yes! We regularly introduce festive promotions, seasonal discounts, and exclusive prepaid savings. Active discount codes and promotional banners are prominently displayed on our homepage and at checkout.

During checkout, enter your promo code into the "Discount Code / Gift Card" field and click Apply. The discounted total will reflect immediately before payment.

Only one promotional code can be applied per order. Discount codes cannot be clubbed together with other running bundle promotions unless explicitly stated.

We often share special welcome discounts with our community. Sign up with your email or look out for our pop-up offer when you browse our collections.

Orders are dispatched within 2–3 business days. Delivery typically takes 3–7 business days depending on your delivery address and local courier operations.

We accept all major secure payment methods, including UPI (Google Pay, PhonePe, Paytm), Credit & Debit cards, and Net Banking. Free shipping is provided on eligible prepaid orders.

As soon as your shipment is dispatched, we send full tracking details along with a direct tracking link to your registered mobile number and email ID.

Return requests must be initiated within 24 hours of delivery by emailing maavihuofficial@gmail.com. Please note that an uncut and unedited parcel opening video is strictly mandatory to consider any return request.

Because ethnic clothing features delicate fabric and handcrafted embroidery, an uncut opening video (from intact packaging to full garment inspection) ensures immediate verification against missing items or transit damages.

MaaVihu does not offer product exchanges. We advise reviewing size charts, garment dimensions, and product details carefully before finalizing your purchase.

Order cancellations are permitted only within 1 hour of placing the order. Once processing, packing, or dispatch begins, cancellations cannot be accepted.

All items are captured under studio lighting. Due to varying mobile/desktop display configurations and screen calibrations, slight 5–10% shade or weave variations are natural.

All our sarees include an unstitched blouse piece attached to the fabric run, unless specified otherwise in the product description.

No, additional jewellery, belts, footwear, or bags shown in photoshoot images are purely for styling purposes and are not part of the package.

Yes, if reverse pickup is coordinated by MaaVihu for an approved return, a logistics charge of ₹299 will be adjusted against the refund value.